General terms and conditions Retro Living Europe

General conditions of sale Retro Living Replica furniture

Company data

Company name: Futech International Limited
Trade Name: Retroliving Furniture
Address: Futech International Co., Ltd 3F. No 19, Sec 3, Nanjing East Road, Zhonshan Distirct, Taipei City 104, Taiwan
Email: [email protected]
Article 1: General Provisions
The e-commerce website of Futech International a Co., Ltd with registered office at Ltd 3F. No 19, Sec 3, Nanjing East Road, Zhonshan Distirct, Taipei City 104, Taiwan offers its customers the opportunity to purchase the products in its web shop online.
These Terms and Conditions ("Terms and Conditions") apply to every order placed by a visitor to this e-commerce website ("Customer"). Placing an order via the web shop of www.retro-living.be means that the Customer has consulted these Conditions and explicitly accepts their applicability, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been previously, in writing and expressly accepted by retro-living.
Article 2: Prices
All prices are expressed in EURO and include VAT and all other taxes or duties to be paid by the Customer.

If any delivery, reservation or administrative costs are charged, these will be indicated separately.
The price stated refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes only and may contain elements that are not included in the price.

Article 3: Offers
Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding on Retro-living. Retro-living is only required to guarantee the accuracy and completeness of the information offered. Retro-living is under no circumstances liable in the event of material errors, misprints or printing errors.
Where the Client has specific questions regarding, for example, sizes, colour, availability, delivery time or delivery method, the Client is requested to first contact our customer service department.
The offer is valid while stocks last and can be modified or withdrawn by Retro-living at any time. Retro-living cannot be held responsible for the unavailability of a product.
Article 4: Online Purchases

Delivery:

After ordering in our webshop, you will receive a confirmation from us, after which our logistics partner will contact you to determine the appropriate time for delivery.

The products offered through this e-commerce website constitute an offer subject to acceptance by Retroliving furniture.
Retroliving furniture has the right to refuse an order (in writing), following a serious failure by the Client with regard to the order or any other order or agreement involving the Client.

Article 5(a): Delivery

Deliveries are made to the door. If you would like delivery inside or on a floor, this is possible for an additional charge. Please feel free to contact our customer service department about this.

Items ordered through this webshop are delivered in Belgium, the Netherlands, Luxembourg, Germany, France, ... For all available countries, please contact our customer service.

Delivery is made by DHL.

Unless otherwise agreed, the goods shall be delivered to the home of the customer within the agreed period, when ordering the delivery and after confirmation by Retroliving furniture.

Any visible damage and/or qualitative deficiency of an article or other shortcoming in the delivery must be immediately reported by the client to Retroliving furniture by e-mail.

The risk of loss or damage is transferred to the client from the moment he (or a third party appointed by him, other than the carrier) has received physical possession of the goods. However, the risk shall already be transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by [...].

Article 6: Retention of title

The articles delivered shall remain the exclusive property of Futech International until paid for in full by the Customer.

The customer undertakes, if necessary, to draw the attention of third parties to Futech International's retention of title, e.g. to any person who might seek to seize goods that have not yet been paid for in full.

 Article 7: Right of withdrawal

 The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from retroliving furniture.

The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving any reason.

The withdrawal period shall end 14 calendar days after the day on which the Customer or a third party designated by the Customer and other than the carrier, acquires physical possession of the last good;

To exercise the right of withdrawal, the Customer must inform retro-living of their decision to withdraw from the contract by means of an unequivocal statement sent by e-mail. The Customer may use the attached model withdrawal form for this purpose, but shall not be obliged to do so. Any unclear or ambiguous withdrawal form shall be rejected and deemed not to have been sent.

 In order to comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Retro-living without undue delay and in any event not later than 14 calendar days from the day on which he communicates his decision to withdraw to [email protected]. The Customer is in good time if he sends back the goods before the period of 14 calendar days has expired.

The direct cost of returning the goods shall be borne by the Customer.

If the returned product has diminished in value in any way, retro-living reserves the right to hold the Customer liable and claim compensation for any diminution in the value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase may be returned.

If the Customer has requested that the provision of services commence during the withdrawal period, the Customer shall pay an amount in proportion to what has already been delivered at the time when he has informed us that he is withdrawing from the contract, compared with the full performance of the contract."

If the Customer withdraws from the agreement, Retro-living will refund to the Customer all payments received from the Customer up to that point, including the cost of the standard delivery charges, within a maximum of 14 calendar days after Retro-living has been informed of the Customer's decision to withdraw from the agreement. With regard to sales agreements, Retro-living may delay repayment until he has received all of the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs incurred as a result of the Customer choosing a method of delivery other than the least expensive standard delivery offered by Retroliving furniture will not be refunded.

Retrolving furniture shall repay the Customer using the same means of payment with which the Customer effected the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not be charged for such repayment.

The Customer may not exercise the right of withdrawal in respect of

service contracts after the complete performance of the service
the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which retro-living has no influence and which may occur within the withdrawal period;
the supply of goods made to the customer's specifications, or which are clearly intended for a specific person;
the supply of goods which spoil quickly or have a limited shelf life;
the supply of sealed goods which are not suitable for return due to reasons of health protection or hygiene and whose seal has been broken after delivery;
the supply of goods which are, after delivery, by reason of their nature irrevocably mixed with other products;
the supply of alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which is dependent on fluctuations in the market over which the company has no influence;
contracts in which the Customer has specifically requested retroliving furniture to visit him in order to carry out urgent repairs or maintenance;
the delivery of sealed audio and sealed video recordings and sealed computer software of which the seal has been broken after delivery;
the supply of newspapers, periodicals or magazines with the exception of contracts for the subscription to such publications;
contracts concluded at a public auction
the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering and services related to leisure activities if the contracts provide for a specific date or period of performance;
the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the Customer's express prior consent and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. downloading music, software)
contracts for services for betting and lotteries.
 Article 8: Guarantee

Under the Act of 21 September 2004 on the protection of consumers in respect of the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of purchase by (if applicable, delivery to) the first owner.
In order to make a claim under the guarantee, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the home of the Client, the Client must contact Retro-living's customer service team in advance and return the item at the Client's expense to Retroliving furniture.
In the event that a defect is discovered, the Customer must inform Retroliving furniture as soon as possible. In any event, all defects must be reported within two months of their discovery by the client. After this period, any right to repair or replacement lapses.

The legal guarantee shall never apply to defects arising from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions or manual, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

It also does not apply to articles with a shorter lifespan, or wear items.
Defects that become apparent after a period of 6 months following the date of purchase, or delivery if applicable, are not considered to be hidden defects, unless the Customer can prove otherwise.

The guarantee is not transferable.

Article 9: Customer service
The retro-living customer service department can be contacted by e-mail at [email protected]. Any complaints can be addressed to this address.

Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights held by retro-living, in the event of non-payment or late payment, the Customer shall be liable, automatically and without prior notice, to interest of 10% per annum on the unpaid amount from the date of the default. In addition, the Customer must pay, by law and without warning, a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Notwithstanding the foregoing, retro-living reserves the right to take back any items which have not been paid for (in full).

 Article 11: Privacy

The personal information provided by you will only be used for the following purposes: the proper execution of the contract, the processing of orders, sending newsletters, advertising and / or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of your identity card), you can obtain a written, dated and signed request to retroliving furniture free of charge. If necessary, you can also ask to correct any data that is incorrect, incomplete or irrelevant.

In the event of the use of data for direct marketing: You may object, free of charge, to the use of your data for direct marketing. To this end, you can always contact retroliving furniture via e-mail [email protected].

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login data confidential and for the use of his password. Your password is stored in encrypted form and Retro-living will not have access to it.
Retroliving furniture keeps online (anonymous) visitor statistics to see which pages of the Internet site are visited and to what extent.

If you have questions about this privacy statement, please contact us by email [email protected].

 Article 12: Use of cookies

During a visit to the site, 'cookies' may be placed on the hard disk of your computer. A cookie is a text file that is placed by a website server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

You can adjust your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are removed from your hard disk afterwards. You can do this through your browser settings (via the help function). Please note, however, that certain graphic elements may not appear correctly or that you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Invalidity - non-waivers
If any provision of these Conditions is declared invalid, unlawful or null and void, this shall not in any way affect the validity, lawfulness and applicability of the other provisions.

Retro-living's failure at any time to enforce, or exercise, any of the rights set forth in these Terms and Conditions shall not be construed as a waiver of such provision and shall not affect the validity of such rights.

 Article 14: Amendment of terms and conditions
These Terms and Conditions are supplemented by other terms and conditions expressly referred to, and Retro-living's general terms and conditions of sale. In the event of a conflict, these Terms and Conditions will prevail.
Retro-living may change these Terms and Conditions at any time without notice. Any purchase made after such change shall constitute acceptance by the Client of these new Terms and Conditions.
Article 15: Proof
The Client accepts that electronic communications and backups may be used as evidence.